The Five most important rules for your Faux Decorative painting business. • Stage your areas, keep job areas clean and controlled, Clean up before you leave for the day. The place should feel As if you were never there. • Give your customer the best of your abilities. Do not take short cuts. • Take the time to understand what your customers needs are. Embrace their concepts as if they were your own. • Communicate clearly and professionally Don't keep things from your client, they can come back and bite you. • If it looks wrong it is, fix it. Client should not have to point to things which do not look right. What would you ad to this list. George Alonso Of Hand & Soul
2 comments:
Great tips! One I learned the hard way: NEVER start a job without a signed contract. Many times I will walk into a job with a contract, but start engaging in conversation with the client, by which time I feel like we're good friends. So I think, nothing could possibly go wrong, I'll skip a signature this time.
Well, this lovely client decided that, although the finish came out exactly like the sample she chose, she should have chosen something else. She just doesn't like it on her walls. And she wanted me to redo it for free! It got ironed out in the end, but my life would've been a lot simpler if I had just gotten her SIGNATURE before I started.
You only have to make that mistake once, trust me!
Debbie Viola
That's so true Debbie, I have fallen into that as well. I do everything in writing, spell out the details. Sometimes they have not signed the contract but they have paid the deposit and but I give a copy and save all emails between us one will usually have the start dates which they have confirmed via email.
It is Crucial not to start the work with out deposits. When samples are involved I ask for payment in full upfront or the deposit for the project before I begin sampling.
Our composer is also important when we meet our clients remembering to keep it professional and not to become to familiar or comfortable. I will not drink with my customer in there home.There have been occasions where they offer you a glass of wine etc. This is where the lines start getting blurry.We are there to do a job, do it great, be done with it. While you are there you can also make suggestions for future projects. Start setting them up if you sincerely see something you can do for them.
Time to post another group of pros and cons.
Regards
George Alonso
Of Hand & Soul
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